Shipping & Returns
Shipping & Returns
Shipping
We process all orders within 1-3 business days. Once shipped, you'll receive a confirmation email with your tracking number.
Estimated Delivery Times
- Germany & Austria: 3-5 business days
- Rest of EU: 5-10 business days
- International: 10-20 business days
Free shipping on orders over €75 within Germany.
Returns
Your satisfaction matters. If you're not happy with your order, we'll make it right.
Return Policy
- 30-day return window from date of delivery
- Items must be unused and in original packaging
- Contact us before sending anything back
How to Return
- Email us at info@pilaverse.com with your order number
- We'll confirm your return and send instructions
- Ship the item back using a tracked service
- Refund is processed within 5-7 business days of receiving your return
Damaged or Wrong Items
If your item arrived damaged or isn't what you ordered, contact us immediately at info@pilaverse.com — we'll sort it out at no cost to you.